Service Guide Jewellery Service Guide Watches Service Guide Eyewear How do I set my watch? User Manual Watches Changing your watch strap: Switching between the metal and leather watch strap

Please note that it is unfortunately technically not possible to re-purchase earrings (purchased as a pair) individually in the THOMAS SABO Online Shop or in any THOMAS SABO Store.

Return of engraved items: According to our terms and conditions, engraved items are excluded from exchange or return. This is mentioned multiple times during the ordering process. If you are not sure which size you need for your piece of jewellery, you can order any engravable item without having it engraved and then have it engraved at any time at any THOMAS SABO’s own stores. Subsequent engravings: You can purchase any engravable THOMAS SABO item without having it engraved and decide to have it engraved later. Please understand that the subsequent engraving is only possible in one of THOMAS SABO’s own stores and cannot be carried out by the returns department located at the company headquarters in Lauf. Items sent to the returns department with a request to be engraved will be returned immediately to our customers. Please note that the warranty is void on items that have not been engraved by us but by third parties. Subsequent resizing: Most engraved bracelets can be subsequently extended or shortened for a fee. Further information about this service can be found in the section on Repair Service. Or simply contact our customer service at onlineservices@thomassabo.com for further information. Subsequent changes to engravings: Please note that due to automated processes, it is not possible to subsequently change the engraving once you have completed your order in the online shop.

Care instructions for our jewellery Protection from damage: To preserve the beauty of the jewellery for a long time, it is advisable to take rings and other pieces of jewellery off during physical activities such as housework, gardening or sport. This keeps them free from scratches and deformation.  Waterproof, but be careful: THOMAS SABO jewellery is 100% waterproof, but to maintain its radiant beauty, it should be taken off before bathing (salt or chlorinated water), going to bed (contact with perfume or hairspray) and before showering (contact with soap). Pearl care: Pearls are particularly sensitive and should not come into contact with perfume, make-up or hairspray. To protect them optimally, it is advisable to store pearl jewellery separately, e.g. in a soft cloth bag.  Cleaning Ultrasonic device: Soap and make-up residues can be gently removed with an ultrasonic cleaner. We recommend using only water with a neutral detergent to protect the jewellery.  Jewellery care cloth: Slight discolouration can be easily removed with a special jewellery care cloth. For more intensive care, a jewellery care bath can be used.  Care products: Exclusive jewellery care cloths and baths for THOMAS SABO jewellery are available in THOMAS SABO stores or in the online shop. They are ideal for 925 sterling silver and gold-plated jewellery. With the right application, the jewellery will shine again in all its glory. Important notes: Blackened jewellery should not be cleaned in the care bath in order to preserve the special blackening. Jewellery with delicate materials (such as pearls or gemstones) requires special care and should not be treated in the care bath. Precious metal parts of leather, rubber or fabric bands can be cleaned with a silver cloth, but these pieces of jewellery should never be placed in an ultrasonic or silver bath.  With the right care, THOMAS SABO jewellery not only remains beautiful, but also retains its shine over the years. Careful handling and safe storage guarantee long-lasting enjoyment of the jewellery.  

Water resistance A waterproof watch is designed to prevent external elements (e.g. water, air or dust) from penetrating the inside of the watch. The degree to which the watch is resistant to water is expressed in »ATM«units corresponding to the pressure (formerly bar) of the physical atmosphere. Please note: the higher a watch’s ATM, the more resistant it is to water. The water resistance of your THOMAS SABO watch is dependent on the model. The following information about waterproofness can be found on the bottom of the case:   Waterproof up to 3 ATM (splashes of water, rain) Waterproof up to 5 ATM (bathing, washing, showering) Waterproof up to 10 ATM (swimming, snorkelling) The water resistance level might change over time. Regular wear and tear on the seals or improper use may affect the waterproofness. We therefore recommend having the water resistance of your watch checked on an annual basis. Care and cleaning In order to guarantee that your THOMAS SABO watch lasts a long time, we recommend to observe the following care instructions: Avoid exposing your watch to extreme environmental conditions, such as strong sunlight or high or low temperatures. Extreme temperatures will shorten the battery’s life. Watches with leather wristbands do not tolerate wet and moist conditions. Try to keep them dry at all times so that they do not become porous and brittle. Never operate the chronograph crown or push buttons under water. If water or condensation forms under the glass, have your watch professionally inspected. Trapped water can affect the watch’s functioning. Avoid extreme vibrations or shocks. Your watch is designed to withstand shocks that occur during normal use. Do not use soaps or other chemicals that can damage your watch. Chemicals, solvents or greases may cause discoloration or damage to the case and wristband. You can easily remove dust or dirt from your watch using a soft, slightly dampened cloth. Please use only clear water. Do not use soap or other cleaning products. The cleaning cloth should be untreated (no silver cleaning cloths or similar). Do not immerse the watch in water unless it is waterproof (see details on the back of the case). This product by THOMAS SABO is subject to Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment and the German Electrical and Electronic Equipment Act (ElektroG). This device was available in stores after 13/08/2005 and may not be disposed of with regular household rubbish. To dispose of this device, please use the appropriate take-back systems provided by your local authority, making sure to also observe any other regulations in this context.

Diamonds are graded worldwide based on the 4Cs (Carat, Cut, Clarity, Colour). Carat: The carat number indicates the weight of the stone. The stone size varies depending on the model for our items. The carat details can be found in our Fine Jewellery items in the item details. Cut: THOMAS SABO uses diamonds cut with facets. Diamonds in the Fine Jewellery collection feature the classic brilliant cut. Clarity: Most diamonds have tiny natural features called inclusions. The smaller and fewer the inclusions, the better the light can penetrate the stone. THOMAS SABO uses SI grade diamonds. Colour: THOMAS SABO uses white diamonds with the colour definition G/H. Kimberly Process The diamonds for THOMAS SABO collections are sourced exclusively from legitimate sources that are not involved in financing conflicts. They comply with the applicable United Nations resolutions and are subject to the Kimberley Process (System of Warranties) certification system. Based on its personal knowledge and/or the written guarantees provided by the supplier of these diamonds, THOMAS SABO hereby guarantees that diamonds are conflict-free.

In order to guarantee a long service life for THOMAS SABO eyewear, the following points should be observed: Do not place eyewear with the glass side on table surfaces or other surfaces as this will scratch the lenses. Always pack in the enclosed case. Always keep eyewear in your handbag or similar in the case, to prevent damage to the frame or lenses. If the eyewear is dropped, lenses can break or scratch, or the frame can be deformed. Acetate ends on the temple can become discoloured if hairspray, strong perfumes, hair gels, creams etc. are used. Nose pads are sensitive and can become discoloured by make-up, creams, etc. Please clean regularly with eyewear cleaner and lukewarm water. Only use clean eyewear cloths or microfibre cloths to clean the frame and lenses. Do not apply strong pressure. Other cleaning agents can be aggressive and change the colour of lenses, acetates or metals and damage them. Avoid long exposure to heat or excessive heat (e.g. in the sauna, leaving the eyewear on the dashboard in the car or contact with steam). Eyewear must not be used as safety glasses for manual work as it does not meet the requirements of safety glasses. EU Declaration of Conformity

Children under 3 should only wear the jewellery under adult supervision, as small parts could be swallowed. To ensure that the recipient enjoys the gift for as long as possible, please note that, despite the use of high-quality silver and gold alloys, our jewellery items are not completely resistant to impacts, scratches and other damage that can occur when playing and crawling. All our jewellery items are, of course, nickel-free.

Signs of wear on polished silver/gold surfaces Normal signs of wear: Traces of wear (e.g. scratches) are more visible on jewellery with larger polished silver or gold surfaces. These are not material defects, but normal signs of wear caused by wearing. Protection against wear and tear: Although THOMAS SABO jewellery is 100% waterproof, care products or chemical substances such as soap or chlorine can damage the jewellery in the long term. It is therefore advisable to remove jewellery before bathing or showering. Taking it off before going to bed and during physical activity also helps to minimise traces of wear. Perfume and hairspray should be applied before putting on jewellery to preserve its shine. Care & reconditioning Re-polish: A silver or gold polishing cloth can be used to refresh the shine and remove light scratches. Professional refurbishment: We offer a chargeable service for a more thorough refurbishment. Engravings may become weaker as the process wears away silver. Signs of wear are normal and do not affect the quality of the jewellery. With regular care, THOMAS SABO jewellery will remain beautiful.  

THOMAS SABO stands for lifestyle products of the highest quality and innovative design. For us to continue providing you with the very best quality, we kindly request that you adhere to certain criteria when purchasing our products online. You will only be able to purchase THOMAS SABO goods in proven quality via our main Website www.thomassabo.com and from our official online partners. The Store Finder section of our Website provides information on our official points-of-sale. Our authorized partners are clearly identified by direct links to their respective online shops. Unfortunately, our company is frequently featured by dishonest Internet dealers on dubious Websites offering counterfeit goods. To this end, these Websites frequently resemble our official THOMAS SABO Website and even feature our name in their Internet address to trick users and online purchasers into believing they are bona fide. Nevertheless, they have nothing to do with our main Website www.thomassabo.com Furthermore, check for correct grammar and spelling in the online shops. Extreme price reductions and deviations from the original product prices also tend to point towards potential counterfeits. As a company, we are actively fighting these dishonest Internet dealers, working in close collaboration with international customs to uncover and immediately confiscate counterfeits. These measures are designed to protect our customers as the counterfeit goods are cheaply-made plagiarisms, produced without any quality checks and which frequently result in harmful side effects.

Instruction manual

Notice in accordance with the Battery Act As our consignments may contain batteries, we are obliged under the Battery Act (BattG) to inform you of the following: Batteries may not be disposed of with household waste, but you are legally obliged to return used batteries. Used batteries may contain harmful substances that can damage the environment or your health if not stored or disposed of properly. However, batteries also contain important raw materials such as iron, zinc, manganese or nickel and can be recycled. You can either send the batteries back to us after use or return them free of charge in the immediate vicinity (e.g. at retail outlets or municipal collection centres or in our shops). The return in the shops is limited to the usual quantities for end users as well as those used batteries that THOMAS SABO carries or has carried as new batteries in its range. The symbol with the crossed-out dustbin means that you may not dispose of batteries in household waste. On the batteries you may also find the following symbols with the following meanings: Pb: Battery contains lead Cd: Battery contains cadmium Hg: Battery contains mercury