After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalized and engraved items). For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

Due to our automated ordering process, it is not possible to make a subsequent change to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalized and engraved items).

We regret to inform you that we currently do not offer an ordering service by phone. An order may only be placed in our online shop. Of course, you are always welcome to visit us at any THOMAS SABO Store near you.

We’ve put together some helpful tips and technical requirements for you just in case you encounter a problem while surfing online or ordering: Interactive websites use cookies to provide users with a session and, for example, to save items put in a shopping cart. We recommend activating the use of cookies in your browser; or at least so-called ‘session cookies’ which will be automatically deleted from your computer after closing your browser window. We recommend activating JavaScript. JavaScript is not necessary for the general use of the shop. Certain functions (i.e. the purchase function), however, are only available with an active JavaScript. The THOMAS SABO online shop has been designed based on current web standards and can therefore be viewed on every current browser. We recommend using the latest generation of browser. In the case of problems, if necessary, clear the cache and delete cookies in your browser and restart it. We recommend deactivating ad blockers in order to use our website fully. Should you nevertheless encounter technical problems, we ask you to carry out your order from another end device (e.g. laptop, tablet) and/or to email us at onlineservices@thomassabo.com – in the best case, with a screenshot of the error notification and information about your browser version.