If you cannot redeem a voucher, an error message will be displayed. This can have the following causes:

• The minimum order value was not reached
• Certain items are excluded from the discount
• The voucher code is no longer valid
• The voucher code has already been redeemed
• The voucher code was entered incorrectly

Please read the information text and compare it, if necessary, with the respective terms and conditions of your voucher code.

If all voucher conditions are met and your voucher still cannot be redeemed, please contact our customer service: onlineservices@thomassabo.com. If you have any problems with our newsletter codes, please contact newsletter-service@thomassabo.com.