If your package cannot be delivered, it will be returned to us. You will automatically receive a refund based on the value of your order. Should you still wish to have the item, we ask you to reorder the item and provide the correct delivery address.

If an order containing an engraved item cannot be delivered, you will be contacted by phone or email and asked to provide us with the correct delivery address or alternative delivery address, since engraved items cannot be returned.